No scripts, no dodges
Straight Answers
Fourteen answers to the questions Lake County families actually ask, about cost, insurance, the process, the Coroner, and what to do right now, written the way we answer the phone. Deeper service-specific questions live on each service page; if yours is not anywhere on this site, call (888) 629-1222 and ask it.
Asked constantly
The questions, answered
How much does biohazard or death cleanup cost in Lake County?
There is no honest flat number: cost follows how far contamination traveled, how long the scene sat, and which materials are affected, so a contained single-room scene and a multi-week unattended death are different jobs by thousands of dollars. What you get instead of a fake price: a walked assessment, a written itemized scope before any work, and the fact that homeowners insurance typically covers trauma and biohazard cleanup, meaning many families ultimately pay a deductible.
Do you require payment up front?
Cost, insurance, and payment get discussed openly at scoping, before anything begins, and on covered losses we coordinate directly with carriers. What never happens is an invoice that looks nothing like the scope you approved.
What if I do not have insurance?
Say so up front and we scope for that reality: honest itemized cost, what is truly necessary versus optional, and zero surprise line items. Nobody should leave a home unsafe because they were afraid to ask the price.
What happens the moment I call?
A real person answers, asks what happened and where, and whether the scene has been released if the Coroner or police are involved. You get an honest arrival window, typically about 30 minutes across core coverage, and on arrival, photographs of everything as found and a written scope before work begins.
Do I have to be at the property during the work?
No, and many families choose not to be. Anyone you designate can let us in, we retrieve essential items with care, and the entire job is photographed so decisions and verification happen from wherever you are, including out of state.
Why can’t we just clean it ourselves?
Safety, effectiveness, and weight. Blood and decomposition can carry pathogens and demand containment and disinfection ordinary products cannot achieve; contamination migrates into porous materials, so surfaces that look clean stay contaminated; and nobody should carry the memory of cleaning up after their own loved one. This is one of the few jobs where hiring it out is the healthier choice.
What is done with the contaminated materials you remove?
They are contained on site, transported, and disposed of through licensed regulated-waste channels, with disposal records included in your documentation. Contaminated material never rides to a landfill in a pickup or sits in a dumpster behind the house.
Is the Lake County Coroner involved in every death?
The Coroner’s Office in Crown Point investigates deaths that fall under its jurisdiction, unattended, unexpected, or unexplained deaths among them, certifies cause and manner, and notifies next of kin. Expected deaths under medical care route differently. Either way, no agency cleans the property; that responsibility returns to the owner when the scene is released, and that’s where we come in.
Indiana uses coroners. Is that different from a medical examiner?
Structurally: an Indiana coroner is elected county by county, while medical examiner systems appoint physicians. Practically, for a family: the sequence is identical, investigation, release, then cleanup as the owner’s responsibility, and we coordinate with the Lake County Coroner’s process on every death-related call.
Can you work commercial jobs during business hours?
Yes, and for storefronts along the US 30 corridor and offices across the county we schedule with the revenue clock in mind: containment that lets unaffected areas operate where safely possible, work staged around hours when it helps, and honest reopening timelines instead of comfortable ones.
Do you handle apartments and rental turnovers?
Constantly: abandoned units, biohazards discovered at turnover, and damage that ran unreported. Landlords get a straight phone read, often from photos, on whether it’s a hard-cleaning problem or a biohazard, because those are different jobs with different price tags, and documentation that serves the carrier, the habitability file, and the deposit conversation.
Why is there no reviews section on this site?
Because we do not invent things, and that policy costs us exactly this answer. As real reviews and real case files accumulate, they will appear here as real ones. Until then, our About page lists standards you can check on your own job, which is a stronger promise than testimonials we could have written ourselves.
What areas do you actually cover?
Schererville and core Lake County: Crown Point, Merrillville, Munster, Dyer, St. John, Highland, Griffith, Hobart, Cedar Lake, Hammond, Lowell, and the townships between, with the ~30 minute typical response strongest in that core. Near the edges or into Porter County, call anyway; the answer is usually yes and always honest.
What should we do before your crew arrives?
Keep everyone, pets included, out of the affected area; shut off HVAC or fans if the controls are reachable without entering it; do not clean, move, or remove anything; and if water is involved, shut the main if it’s safely reachable. Then let the crew take it from the driveway. That’s what the call bought you.
Still asking?
(888) 629-1222. A person answers.
Any hour, about your actual situation instead of a general one.
Call (888) 629-1222